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The retired tech in Reno who showed me why he still writes ticket notes by hand
I was doing a house call in Reno a few weeks back and the guy who hired me, a retired tech named Walt, watched me close out a ticket on my laptop in about 30 seconds. He pulled out a spiral notebook and showed me his own notes from a job in 2009, with the client's dog's name and which outlet the router hated. He said "the next guy who walks in shouldn't have to start from zero," and that line has been bouncing around my head since. Now I catch myself pasting way less and writing way more into the notes field, even on quick virus removals. Does anyone here have a habit like that they picked up from an old timer, or am I just being sentimental about a notebook?
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grant.margaret1mo ago
Did an old timer ever hand you a tip that stuck with you years later? I had a guy show me how he stapled a little index card inside the case with the customer's wifi password and the day the filter got swapped, and I still do some version of that today. It takes me an extra minute, but the next tech saves twenty, and the client notices when you remember their stuff.
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