The yearly walk through is smart, but you could take it a step further and actually time the client while they do a mock pick. People say what bugs them in general terms, but when you watch their hands and feet you catch stuff they would never think to mention. We did that with one guy and found out he was skipping our label printer entirely because the screen angle made him lean over weird, so he was writing SKUs by hand on the box. Moved the printer six inches, saved him a couple minutes every order. What surprised me most is how many of these fixes are free.

Man, the closet boxes hit home for me. I had about 14 short boxes stacked in there and my wife kept asking when I was gonna deal with them. Reading a full run in one go really does hit different, you actually remember what happened in issue 3 by the time you get to issue 10 lol.

Did you spray it with something, or am I the only one who forgets that?