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Why does nobody talk about AI call centers dropping the ball on simple requests?
Last Tuesday I spent 40 minutes on hold with my bank's AI assistant just to get a PDF of my last statement. The bot kept asking me to 'rephrase my request' when I said 'statement' three times. It finally transferred me to a human who did it in two clicks. I get that these systems save money, but they're not saving anyone time. Has anyone else hit that wall where the AI is polished on the surface but useless for basic stuff?
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masondixon1mo ago
Those bots are really just fancy phone trees.
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