My team laughs, but I start every estimate with lifestyle questions.

I always ask clients about their pets, kids, and how they use each room before suggesting floors. The guys I work with think it's unnecessary and slows us down, but I've avoided so many headaches by matching the floor to the home. Do you think this extra step is worth it, or am I overthinking things?

3 comments

3 Comments

kevin_moore1mo ago

Totally, I'm that guy who asks a million questions too. You're not overthinking it at all, because a happy client is way better than a fast one. Keep doing what works.

vera_nelson381mo ago

Yeah my clients probably think I'm the human version of a loading screen with all my questions! But hey, if it gets the job done right.

vera_nelson381mo ago

Think it depends, sometimes you need both speed AND a happy client to really win.