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Just realized our invoice approval chain has 5 layers and nobody owns the bottleneck
Went to a supplier meeting in Cleveland last Tuesday and the conversation kept going back to how long we take to pay. I thought it was a cash flow thing. But when I traced it, a single $2,400 invoice sat in email approval for 6 days just because it went to three managers and nobody wanted to be the one to sign off first. We have a shared drive with the flowchart too, so it's not like the steps are secret. Has anyone else mapped their actual approval times vs what the SOP says? I'm curious if this is just us or if it's a normal ops thing.
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davis.casey1mo ago
mapped ours last quarter and it was way worse than the SOP said. five days stuck in one inbox because nobody wanted to hit approve first lol.
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