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PSA: Our Monday invoice backlog took 11 hours to clear and it should have been 2
Last quarter our AP clerk quit and I took over invoice approvals on top of my own job. I figured it was a 30 minute morning task, but the first Monday I sat down with 84 invoices and a shared inbox, and it ate 11 hours across two days because half of them were missing PO numbers and I had to chase vendors by phone. It turns out nobody had written down the matching rules, so I was guessing on every line over $500. Has anyone rebuilt an approval process like this without buying new software? I would take a plain checklist at this point.
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