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My Friday night orders took 55 minutes to hit pickup and I lost two repeat customers in one go
Last Friday my two-burner setup plus a busted warmer meant every ticket sat waiting while I ran around in the kitchen, and I watched my average ticket time jump from 22 minutes to 55 by 9pm. Two regulars left notes on the app that night saying the food showed up cold, and I know one of them was the college guy who ordered pad thai every Tuesday for three months. How do you all handle volume spikes when you're working out of one small home kitchen without letting quality slide?
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