A client in Atlanta asked me to fix his 'broken' laptop by just cleaning the fan

He brought it in, said it kept shutting down while he was gaming. I opened it up and the fan was completely clogged with dust and pet hair. After I cleaned it out with compressed air, it ran fine. He was shocked that was all it needed, and asked if I could show him how to do it himself next time. Do you guys ever walk customers through simple fixes like that, or do you think it hurts business?

3 comments

3 Comments

barbarahill16d ago

My shop in Dallas probably loses a hundred bucks a year showing people how to reboot their routers. I figure the good will brings them back for the big stuff, like when they spill a beer on the actual machine. It's a nice change from the usual "you need a whole new logic board" talk.

the_lucas16d ago

That's just smart business.

jake_walker16d ago

Honestly, that's such a good way to look at it. A little time on the small stuff builds way more trust than just trying to sell them something. Makes people actually want to come back.