Heard a client say something that stuck with me

I was doing a color correction on a regular yesterday, and she was talking to her friend on speaker. She said, 'I don't come here just for the cut, I come because it's the one hour a week where I feel completely listened to.' I mean, idk, it just hit me. I've been so focused on nailing the perfect balayage or getting the toner right, but maybe the biggest part of the job is just being present. Has anyone else had a moment like that, where you realized the service part is just as big as the skill?

3 comments

3 Comments

fisher.mason20d ago

Notice how many jobs are really about that quiet attention. The barber who remembers your kid's name, the mechanic who explains what that noise actually is, the cashier who makes real eye contact. We're all so busy getting the task right that we forget the person is half the work. That client nailed it, she's paying for someone to be fully there. Makes you wonder how many other simple jobs are secretly keeping people sane.

paul1177d ago

Come on, it's just basic customer service.

price.tyler20d ago

Man, that's the real stuff right there. Honestly, I see it all the time in my own work too. People hire you for a job, but they're really paying for a quiet moment where someone actually pays attention. It's easy to get stuck on the technical side, but that human part is what makes them come back. Tbh, holding space for someone is a skill just as much as any cut or color.