Heard a client say something that stuck with me
I was doing a color correction on a regular yesterday, and she was talking to her friend on speaker. She said, 'I don't come here just for the cut, I come because it's the one hour a week where I feel completely listened to.' I mean, idk, it just hit me. I've been so focused on nailing the perfect balayage or getting the toner right, but maybe the biggest part of the job is just being present. Has anyone else had a moment like that, where you realized the service part is just as big as the skill?