I had to replace a 3-year-old controller in a Chicago high rise last week

The same model failed in a different building last month, and I remember installing a bunch of them back in 2021. Are you guys seeing more early failures with these units too?

2 comments

2 Comments

johnh8213d ago

We had three of those exact units go out in the last year at a condo building I work with. Honestly, I used to blame power surges or bad installs for early failures. Seeing this many die so young has me convinced it's a bad batch or a design flaw.

jade_hernandez13d ago

Yeah three units in one building is a pattern, not bad luck. I'd check the install date on all of them. If they're from around the same time, it's almost definitely a bad batch of parts. Get the serial numbers and call the manufacturer directly, a group complaint from the building might push them to cover it.