My main client's payment system crashed for 48 hours last week

It was a new invoicing platform they forced us to use, called PayFlow Pro. I had three invoices totaling $2,800 stuck in limbo. I had to email their finance person directly and send paper invoices via overnight mail to their office in Charlotte to get things moving. Has anyone else had to create a backup payment plan because a client's tech failed?

2 comments

2 Comments

paigen5221d ago

Honestly, my backup plan is basically just me refreshing the payment page every five minutes until I wear out my F5 key. I probably did overreact with the overnight mail, but when rent is due, my brain goes straight to panic mode. It's like my common sense takes a vacation. I'm trying to be more chill about tech glitches, but my wallet gets real loud about it.

reese_singh8721d ago

Hold up, you sent paper invoices overnight? That's a huge overreaction. Their system was only down for two days. Most businesses have a grace period for payments anyway. Maybe you just panicked because it was a new platform. Tech has hiccups, it's normal. They probably would have processed everything automatically once it came back online without you spending extra on couriers.