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Overheard a client in Phoenix say they'd pay double for a contractor who texts updates
It was during a coffee run, and the guy was complaining about radio silence after a deposit. Makes me think a quick daily photo could be worth more than the actual bid. Anyone else charging extra for that kind of communication?
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perez.barbara9d ago
Charging extra for basic updates feels like a money grab. Good communication should be part of the service you already sold. If you need more money to send a text, maybe the original bid was too low.
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jason1129d ago
Totally agree that it's a money grab! "Good communication should be part of the service" is exactly right. I had a painter ghost me for a week last year and it drove me crazy. The peace of mind from a simple text is huge, and it builds trust for the next job. Trying to charge extra for that basic courtesy just wrecks your reputation.
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