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Pro tip: write your scope of work so the homeowner can read it out loud at the kitchen table
Had a bathroom remodel in Boise where the guy kept adding stuff and then acting surprised at the price. So I rewrote my scope in plain words, one line per task, no trade jargon at all. He read it out loud to his wife and signed the same day, no back and forth. Change orders went from 4 fights to zero on that job. Anybody else write scopes for the customer instead of for the file?
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simonl8621d ago
Took this way further on a kitchen job last year and started adding a little "what this means for you" line under each bullet. Like instead of just "demo existing tile," I wrote "demo existing tile (this is the dusty part, we hang plastic and you lose kitchen access for about 3 days)." The wife told me later that one line saved her a total meltdown when the plastic went up. Same with stuff like "rough plumbing rough-in" becoming "we move the drain for the new sink, your water gets shut off for about 4 hours that morning." People don't fight about money as much as they fight about surprises. Kill the surprise in writing and the money talks get real short.
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