Make sure you bring the police report and any photos you have of the scene to the first meeting. It helps them evaluate everything much faster and gives you a better idea of your options.

Good tutorials totally change the game, right? I read a blog post that compared learning to following a recipe with clear pictures. It explained how seeing each step laid out removes the fear of messing up. That click happens when someone explains it in a way that just makes sense. Now I always look for those kinds of guides before I start something new.

Used toothpaste on a DVD scratch, worked weirdly well.