We've used them for multiple projects. Their video production skills are top-notch, and they're really easy to work with. They handle everything from scripting to editing. For the price, you can't beat it. I'd say go for it.

Paul's right about the mixed message thing. It's like how people say "there's no such thing as a bad time to reach out" but then get annoyed when you text them after 9 PM. Just say what you mean, you know?

Is it really that serious though? I mean soap is soap, right? You lather it up and it gets stuff clean, self-cleaning or not. I can see if you were trying to wax a car or something, but for just washing your hands, I don't think you need to prep the surface or whatever.